Once we receive your enquiry form, we will email you our pre-assessment form. This form will ask you for some further information. Please monitor your junk mail.

Once we have received your completed pre-assessment form, our clinical lead will then contact you using your preferred method of contact to arrange a free, no obligation telephone assessment and talk through the next steps with you.

Please be aware that if our clinical lead is unable to reach you to arrange an assessment after three attempts we will close your enquiry and you will need to complete the enquiry form again to begin the process again.

We are a small team and endeavour to process all requests for counselling as quickly as possible. To help us do this, it is important that you complete and return your pre-assessment form as soon as possible.

We aim to carry out assessments within 1-2 weeks of receiving your pre-assessment form and place you with a counsellor within up to 2-3 weeks of the assessment. During very busy periods and National holidays this can be a little longer.

We understand that there may be reasons that you are unable to complete the forms online or cannot receive emails. If this is the case for you, please call us on 01823 765144 and we will be happy to help you over the phone.

If you are making a referral for another person, you must have their consent to do so. If they are happy for you to make the referral on their behalf, then you can input their information into the enquiry form and we will contact them directly.

If there is a reason we cannot contact the person directly i.e., they need support or it is a child or young person, please input your information with a brief note to explain you are ferring for someone else and we will contact you.